Q: Special about this website A: The most difficult task to purchase eyeglasses online is the actual fitness of glasses when your order arrives at your doorstep. If it is too big or too small, you got a problme. To solve this issue completely, we invented and implemented exact frame tryon technology. We use two dimensions to control displaying model image that match your actual facial dimensions. Your facial dimension (FD) is the width between your head tmeples. The pupillary distance (PD) in the distance between centers of your eye balls. All you need is to measure FD and PD and input it to our website. With your accurate FD and PD, model image will be shown with your FD and PD precisely. Therefore, if a pair of glasses looks good on you, it is really fits.
Back to topQ: How FD PD works A: Model image size changes according to FD PD. Frame size is fixed. Pictures below shows a frame on small, medium or large faces. When do tryon online, all you need is to make sure that a frame fits on a model image with correct FD PD data.
Q: How to measure FD A: FD is Face Dimension. It is measured from left side to the right side as shown in the picture.
Q: How to measure PD A: PD is the distance between centers of your eyeballs. You shall obtain your PD from your doctor when you take your eye examination. If not, you can DIY as shown in the picture below.
Q: Convert FD PD into metric mm A: FD PD dimensions are expressed in mm (milimeter). Use this table to convert if your ruler is English system.
Use this table to convert dimension to mm
Q: How to read prescription A: The picture below is a typical doctor prescription. To make a pair of eyeglasses, you must have this prescription. This picture also shows how you can copy this info into our order form.
Q: How our tryon works A: The size of our model images changes with your FD PD data. If you measure your FD and PD correctly, the model images shall suplicate your actual face. Therefore, it any frame you tryon is good, it must be good.
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Q: What is blue block lens A: Use blue light blocking lenses to protect your eyes from harmful blue light during screen time. It reduces digital eye strain symptoms such as dry eyes, headaches, and sleep disturbances.
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Q: What is AR coating A: Anti-reflective coating, also known as AR, anti-glare, no-glare or glare-free coating, can provide benefits to your vision. AR coating is added to lenses to reduce glare caused by light hitting the back of the lenses. AR coatings virtually eliminate all reflections from the front and back surfaces of your lenses.
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Q: What is SR coating A: Anti-scratch coating does not interfere with how the lens functions and does not affect vision, but creates a permanent bond with the lens that reduces the appearance of hairline scratches which is common to eyeglass lenses. Although an anti-scratch coating is not 100% scratch-proof, it helps to prevent minor scratches that can easily happen to a regular lens. These minor scratches can damage the surface of the lens and impair vision. An anti-scratch coating acts as a protective layer which makes the lenses both more durable and safer.
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Q: How to adjust eyeglasses A: It is not a difficult task if you need to make a minor adjustment on your eyeglasses. There are many YouTube videos for your reference. Here is a tipical one: Click here to view
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Q: What is our warranty A: We will replace broken frames at no charge within 30-day warranty period. If you feel there is a manufacturing error, return the glasses for inspection within the 30-days. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.
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Q: What is return policy A: You have thirty (30) days from the date you receive the glasses to call us for a return authorization (RA) number if you want to return them for any reason. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a one-time-use 100% store credit (excluding shipping), or for a 50% refund (excluding shipping) to the credit or debit card or PayPal account. Unused accessories can be returned for a 100% store credit or a 100% refund (both excluding shipping).
Orders paid for with Store Credit can only be returned for a 50% refund of the Store Credit amount used to pay for the order. The refund will be issued to the credit card used on the preceding order for which store credit was issued. For orders where both Store Credit and a credit card are used to pay for the order, the Store Credit portion will only be eligible for a 50% refund while the portion paid for by credit card will be eligible for either 50% refund or issuance of a 100% Store Credit.
If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no additional charge.
SHIPPING CHARGES WILL NOT BE REFUNDED.
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